Refund and Returns Policy

You are not satisfied?

No worries! At High-clean.com we understand this and therefore you can always report that you wish to return the product (unused) within 14 days after receipt or your order.

You are entitled to return your order until 14 days after receipt without stating reasons. After cancellation you will once again have 14 days to return your product. You will then be credited the entire order amount, including costs of shipment.

You will only pay the costs for return from your home to the web shop. Consult the website of your transporter for the exact costs.

If you make use of your right of withdrawal, the product shall be returned to High-clean.com, supplied with all accessories and in the original state and – if reasonably possible – in the original packaging. In order to make use of this entitlement, you can contact us via info@high-clean.com. We will subsequently reimburse the order amount payable within 14 days after registration of your return, if the product has already been received in good order.

You can return the product (only by parcel service) to;

High-clean.com
Tweespan 41
3897AG Zeewolde

stating: “return High-clean.com”. If you wish to return a product as a customer, we, as an online retailer have 14 days to reimburse the purchase amount. This term has been obligatory for all web shop since the 13th of June 2014. This 14 days term starts on the day that you indicated to wish to return, so not on the day when we receive the returned package. We are however allowed to hold the reimbursement until the product has actually arrived with us.

You can make use of the right of withdrawal form. To be downloaded here. ( PDF )

Costs and refunding

Return costs are always to be borne by the buyer. The costs for return depend on the transporter of your choice. You can choose a transporter yourself. Please take account of possible surcharges for any long/sizable packages that a parcel service could charge.

High-clean.com will be responsible for the transport costs of a possible replacement product. When we have received the returned product, we will check it on traces of usage and damage. After this check, we will immediately, or within 14 days after receipt at the latest, pay the purchase amount into your account. Any costs of repair for traces of usage will be deducted.

Conditions

During the viewing period, the consumer shall treat the product and packaging with the utmost care. He will unpack the product only to the extent necessary to be able to assess whether he wishes to keep the product. If he makes use of his right of withdrawal, he shall return the product to High-clean.com , together with all accessories and in the original state and – if reasonably possible – in the original packaging. High-clean.com will assess, immediately after receipt of the returned goods, whether they were returned in correct condition. We make use of general terms, view them here.”