You are not satisfied?

No worries! At High-clean.com we understand that and so you can always report that you want to return the product within 14 days after the day of receipt of your order .

You have the right to cancel your order up to 14 days after receipt without giving any reason. After cancellation you will have 14 days to return your product. You will be credited with the full order amount including shipping costs. Only the costs of returning from home to the webshop are for your own account. Please refer to your carrier’s website for the exact costs. If you use your right of withdrawal, the product will be returned to High-clean.com with all accessories supplied and – if reasonably possible – in the original condition and packaging. To avail of this right you can contact us via info@high-clean.com. We will then refund the order amount due within 14 days of the notification of your return if the product has already been received in good order. You can return the product to High-clean.com, Tweespan 41, 3897AG in Zeewolde under mention: “Return High-clean.com”.

If you return the product then we have 14 days to refund the purchase price. This term has since 13 June 2014 mandatory for all webshops. This 14 day period starts on the day that you have indicated to return your order, not the day we receive the product back in our warehouse. We can wait with refund until the product is actually received.

You can use the return form. Download this here. (PDF)

Costs and refund

Costs of return are always for the buyer. High-clean.com is responsible for the transportation costs of any replacement product. When we have received the returned order, we will check the product on any damages. After this check we will refund the purchase amount within 14 days. All costs are concerning the actual transport costs. High-clean.com seeks no profit target in this.

Conditions

During the inspection period the consumer will handle the product and the packaging carefully. He will only unpack the product to decide whether he wishes to keep the product. If he exercises his right of withdrawal, he will have the product returned in the original condition and packaging to High-clean.com. High-clean.com will immediately after receipt of the returned goods inform the customer whether it is returned in correct state.

We have General terms and conditions, check them out here.