- Professional quality for the lowest price!
- High-Clean.com: Your specialist in telescopic handles
- Minimum number of sections, so the most stable on the market
- 12 Month warranty
FREQUENTLY ASKED QUESTIONS
My country isn’t displayed in the check-out? How can I order?
Send us an email with your order and the delivery address, and we can send you a quotation for transport costs.
How do I know if your site is reliable?
Answer: High-clean.com has a SSL certificate. You will see a Green www bar with a lock in it. We are also fully behind our product and our company, but in addition, we also meet the requirements of WebwinkelKeur (Dutch webshop-trustmark). They keep us sharp by regularly check our website and our service, so you will get the correct service! You can recognize this trustmark to the pink logo on our website.
What’s in the complete set?
Answer: The set excists of a telescopic pole, water hose, adjustable angle adapter, Gardena coupling, all-round brush with spray nipples and a soap dispenser.
How can I pay?
Answer: you pay in a secure environment at your own bank (https). You will be redirected via Ideal, PayPal, Bancontact, Sofort or creditcard to your own bank where you can carry out the payment.
I have no internet-banking. Can I still place an order?
Answer: Yes, you can. You can send us an email or call us with your order. We will send you an invoice by email or by post. Once we have received your payment we will ship out your order.
What is the weight of the telescopic pole?
Answer: the table below shows the weights by length and material.
| Weight in kgs | |||
| Length in meters | |||
| Length | Aluminum | Carbon Fiber | 3K Full Carbon |
| 3,6 m | 1,8 | – | – |
| 5,4 m | 2,3 | – | – |
| 7,2 m | 2,7 | 1,4 | 1,2 |
| 9,0 m | 3,2 | 2,2 | 1,7 |
| 10,8 m | 4,0 | 2,4 | 2,0 |
| 12,8 m | 4,9 | 2,6 | 2,1 |
| 14,6 m | – | – | 3,1 |
| 16,4 m | – | – | 3,6 |
| 18,2 m | – | – | 3,9 |
What is the delivery time?
Answer: normally, the delivery time is two working days afterr we have received your order. For Belgium and Germany can this three/four working days.
Can I order with you as a private person?
Answer: Yes, we supply both private and business customers.
Can I trace my shipment?
Answer: Yes, after ordering you will receive an email from FedEx with the status of your shipment.
Is the set suitable for my garden hose?
Answer: Yes, the telescopic cleaning brush has a coupling suitable for the standard Gardena connection.
Can the pole fall apart if I slide it out all the way?
Answer: no, the pole is designed to lock the segments at the time that it completely extended.
Is an expensive osmosis system needed to clean solar panels?
Answer: we recommend to clean your solar panels when it rains. The dirt is loosened by the rain water, so that cleaning is very easy. The rain water flushes your solar panels then completely clean, so you don’t need to buy expensive systems.
What can I use in soap dispenser?
Answer: Fill the soap dispenser with High-clean.com’s Super Allround Cleaner or Super Window Cleaner, so that stubborn dirt quickly disappears and your windows and woodwork shine again!
In which way does our product differentiates itself from other brands?
Answer: we use quick-lock closures; Open, slide out, close: rock solid! The hose goes through the pole, this way the hose will not get stuck behind obstacles.
I have found a same kind of telescope steel elsewhere, is this the same quality as the stealing of high-clean.com?
Answer: No. Unfortunately, we have noticed that our product has been copied in recent times by others. Our stems have the thickest aluminum, something that is qualitatively better than other brands. In addition, our stems have a thicker end tube and the fewest couplings so that it stays more stable on long lengths.
Can I put enough force if the telescopic pole is fully extended?
Answer: Yes, the brush presses itself onto the surface which is being cleaned. You don’t have to use much force, you only have to move the pole back and forth to do the cleaning.
Is the pole heavy when it is filled with water?panelen te reinigen?
Answer: No, because we use a thin hose that provides sufficient force on the spray nipples, there is only a small amount of water in the hose while using the pole.
Are spare parts available?
Answer: Yes, if you are in need of a part, then this can be ordered seperately.
Any other questions? Give us a call on 0031-(0)36 5235074 or send an email to info@high-clean.com
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