- Professional quality for the lowest price!
- High-Clean.com: Your specialist in telescopic handles
- Minimum number of sections, so the most stable on the market
- 12 Month warranty
FREQUENTLY ASKED QUESTIONS
My country isn’t displayed in the check-out? How can I order?
Send us an email with your order and the delivery address, and we can send you a quotation for transport costs.
How do I know if your site is reliable?
Answer: High-clean.com has a SSL certificate. You will see a Green www bar with a lock in it. We are also fully behind our product and our company, but in addition, we also meet the requirements of WebwinkelKeur (Dutch webshop-trustmark). They keep us sharp by regularly check our website and our service, so you will get the correct service! You can recognize this trustmark to the pink logo on our website.
What’s in the complete set?
Answer: The set includes a telescopic pole, waterhose, adjustable angle adapter, spherical plug with connection for Gardena coupling, allround brush with spraynipples. Additional accessoiries can be added to your shopping cart, such as soapdispenser, wiper set, etc.
Which length do I have to choose?
Please keep in mind that you’re approximately 3-4 meters diagonally in front of the surface. We also advice you not to completely extend the segements of the pole. The stability will be more sure by that. Should you hesitate about the length, you could better choose a longer pole than the maximum height of the subject you want to clean.
How can I pay?
Answer: you pay in a secure environment at your own bank (https). You will be redirected via Ideal, PayPal, Bancontact, Sofort or creditcard to your own bank where you can carry out the payment.
I have no internet-banking. Can I still place an order?
Answer: Yes, you can. You can send us an email or call us with your order. We will send you an invoice by email or by post. Once we have received your payment we will ship out your order.
What is the weight of the telescopic pole?
Answer: the table below shows the weights by length and material.
| Weight in kgs | |||
| Length in meters | |||
| Length | Aluminum | Carbon Fiber | 3K Full Carbon |
| 3,6 m | 1,8 | – | – |
| 5,4 m | 2,3 | 1,1 | 1,0 |
| 7,2 m | 2,7 | 1,4 | 1,2 |
| 9,0 m | 3,2 | 2,2 | 1,7 |
| 10,8 m | 4,0 | 2,4 | 2,0 |
| 12,8 m | 4,9 | 2,6 | 2,4 |
| 14,6 m | – | – | 3,1 |
| 16,4 m | – | – | 3,6 |
| 18,2 m | – | – | 3,9 |
What is the delivery time?
Answer: normally, the delivery time is two working days after we have received your order. For Belgium and Germany could be three working days.
Can I order with you as a private person?
Answer: Yes, we supply both private and business customers.
How can I recognize 3K Full Carbon?
The full carbon poles are composed of the best carbon (3K carbon). 3K-tech telescopic poles are one of the stiffest telescopic poles on the market with no less than 3000 carbon fiber wires per bundle! This can be recognized by the typical broad herringbone structure of the pole.
Can I trace my shipment?
Answer: Yes, after ordering you will receive an email with the status of your shipment.
Is the set suitable for my garden hose?
Answer: Yes, the telescopic cleaning brush has a coupling suitable for the standard Gardena connection.
Can the pole fall apart if I slide it out all the way?
Answer: no, the pole is designed to lock the segments at the time that it completely extended.
Is an expensive osmosis system needed to clean solar panels?
Answer: we recommend to clean your solar panels when it rains. Dirt will partly loosen by rainwater, so it will be much easier to clean them. Rainwater flushes your solar panels mostly, so you don’t need to buy expensive systems.
What can I use in soap dispenser?
Answer: Fill the soap dispenser with High-clean.com’s Super Allround Cleaner or Super Window Cleaner, so that stubborn dirt quickly disappears and your windows and woodwork shine again!
In which way does our product differentiates itself from other brands?
Answer: we use quick-lock closures; Open, slide out, close: rock solid! The hose goes through the pole, this way the hose will not get stuck behind obstacles.
I have found a same kind of telescope steel elsewhere, is this the same quality as the stealing of high-clean.com?
Answer: No. Unfortunately, we have noticed that our product has been copied in recent times by others. Our stems have the thickest aluminum, something that is qualitatively better than other brands. In addition, our stems have a thicker end tube and the fewest couplings so that it stays more stable on long lengths.
Can I put enough force if the telescopic pole is fully extended?
Answer: Yes, the brush presses itself onto the surface which is being cleaned. You don’t have to use much force, you only have to move the pole back and forth to do the cleaning.
Is the pole heavy when it is filled with water?
Answer: No, because we use a thin hose that provides sufficient force on the spray nipples, there is only a small amount of water in the hose while using the pole.
Are spare parts available?
Answer: Yes, if you are in need of a part, then this can be ordered seperately.
How do I slide in the pole?
Answer: The easiest way is to start at the thinnest section, and then pull the thicker section towards you. This way, the hose cannot clamp on the inside of the pole. Note: do not turn the telescope segments when inserting! This may cause the pole to block and can no longer be slided.
You only need to slide the parts straight in. If you encounter resistance to this, you can use the supplied allen key to loosen the red closures slightly as desired.
Do you charge costs of transport?
For orders with a value of Euro 100 we will deliver Free of Charge, in Belgium and the Netherlands (except the Dutch Islands, Texel, Vlieland, Terschelling, Ameland, and Schiermonnikoog). We have to charge an additional amount of Euro 25
For orders with a value of less than Euro 100, we will charge an amount of Euro 6.95
Where can I find a manual?
You can find it in your mail after sending in your order. You can also download it here.
Is it possible to see your product somewhere?
Yes you can. You are more than welcom in our Showroom in Zeewolde (the Netherlands).
Please contact us in advance, so we will be present and take time to advice you.
Any other questions? Give us a call on 0031-(0)36 5235074 or send an email to info@high-clean.com
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